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Shipping

Where does H Mart Online deliver?
We deliver to most addresses within the 48 contiguous states of the United States via UPS Ground. As such, if UPS Ground does not serve your area, you will need to select an alternative address where UPS Ground does reach.

How does H Mart Online deliver?

After we have picked and packed your order, your order is handed over to the UPS Ground crew who makes daily pickups at our warehouse in northern New Jersey. Once your package is in the UPS system, the package can be tracked with real-time visibility until it is received and signed by a recipient. UPS Ground policies require that all deliveries are signed by a recipient. Customers living in buildings with doormen may have the doorman sign on their behalf.


Shipping Costs


1. Shipping Costs
There are a number of items, including electronic appliances, sold online that are eligible for Free Shipping. These items are marked with a truck icon. or items that are not eligible for Free Shipping (e.g., most grocery items), shipping costs are calculated based on the destination zip code and order total.
Based on your zip code, you are assigned to Zone A, B, C, or D.
The order amount is the total of all items except those eligible for Free Shipping.
Enter your shipping zip code here:

Your shipping zone: ?    

Zone A

Zone B

Zone C

Zone D

0~$149.99

$8.95

$10.45

$10.95

Based on Weight*

$150.00 and above

Based on Weight*

Based on Weight*

Based on Weight*

Based on Weight*

Note) All orders to Zone D destinations are subject to weight-based shipping fees.
For order sizes $150 or more in Zones A, B, and C, weight-based shipping fees will apply.
Excessive shipping costs for orders of any amounts may be subject to additional shipping fees.
(Customers will be contacted prior to shipping before any extra charges are applied.)

* To view the shipping costs for your entire order, simply place your item(s) in your cart, where you can calculate the estimated shipping costs. You can also see the actual shipping costs listed on the "Review & Summary" page in Checkout before you submit your order.

2. Shipping Costs for Requiring Special Handling

1) Refrigerated Items

Items requiring refrigeration need special care in handling and hence require special packing materials.
To partly defray such costs, there is a special handling fee of $4.95 for the first $30 of refrigerated items and additional $3 per each $30 increment thereafter.
Also, a minimum refrigerated food order amount of $8.99 applies.

Refrigerated Handling Fee depends on Order Amounts
$8.99 ~ $29.99 : $4.95
$30 ~ $59.99 : $7.95
$60 ~ $89.99 : $10.95
$90 ~ $120 : $13.95
.
.
.
Delivery policies regarding refrigerated food
Refrigerated items must be kept cool during transit, and this requires special handling.
We use high-quality insulation along with high-performance ice gel packs to keep your refrigerated food cool.
To ensure an appropriate transit temperature, we ship refrigerated food to only the following states.

CT ME PA DC NC RI DE NH SC
IN NJ VA MA NY VT MD OH WV

We can reach these 17 U.S. states and Washington, DC, within 48 hours by UPS Ground.
As we ship from northern New Jersey, all New England and Mid-Atlantic states and those states as far west as Indiana and South Carolina to the south are eligible.

If you do not reside in one of the eligible states and wish to order from H Mart Online, your cart will allow only non-refrigerated items to be purchased.

Delivery Schedule

H Mart Online ships every weekday (Monday ~ Friday) via UPS Ground. We do not ship on weekends and national holidays when there is no UPS Ground Service.

It normally takes 1 to 6 business days to receive the order depending on the destination address, the availability and category of items availability, the total number of order that we have, and etc. (Business days include Monday through Friday, except holidays.)

Additionally, we need 2~3 more business days to prepare for the products before we make a shipment.

On rare occasions, we may face an unforeseen delay in shipping your order. We will notify you an available date to ship by email.

Total Delivery Times
The total delivery time is the number of business days from when you place your order until the time you receive it. (Processing Time + Shipping Time)

Processing Time
Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

Shipping Time (=Transit Days)
Once we ship your items, the shipping time depends on the destination address. See the map below for the number of business days in transit for UPS ground packages shipped within the 48 states

UPS Delivery Map

map_0052.gif

*** This is a map of UPS transit time and it takes 2~3 more business days to prepare for the packages before we make a shipment.

Shipping Restrictions

Shipping & Delivery Restrictions
Hmart.com ships items only within the 48 contiguous states of the United States, excluding Alaska and Hawaii.
No shipments can be made to PO Box, APO/FBO addresses, United States territories, or addresses outside of the United States. Items that require special handling at Hmart.com may not be delivered to all geographical locations. Below are some general guidelines for items shipped by Hmart.com.

P.O. Box, APO/FPO address
UPS does not provide delivery to a P.O. Box, APO/FPO address and we require a street address to deliver your items. However, a package to a school with a P.O. Box address will be delivered if there is an office or student mail room where the UPS Driver can get a signature for a package and drop it off.

* A package addressed to a P.O. Box may experience delays, will not be covered by any UPS Service Guarantee and will be subject to an Address Correction charge.

International Shipping
Shipping to other international destinations and U.S territories (such as Puerto Rico and Guam) is unavailable at this time.
We do not provide international shipping service now. Our shipping service is only available within the United States, excluding Alaska and Hawaii.

Items with special handling
Certain items may not be deliverable to all locations. Also, orders with an excessive total weight may be subject to special shipping arrangements. There are also special delivery policies governing refrigerated food requiring special care during transit.

Tracking an order

You can always track the real-time status of your order online at Hmart.com. Click on ‘Your Account’ and sign in to check the status of your most recent order and your order history. Click on the tracking number for the shipment that you would like to track and also the order number for a detailed order information page.
* Shipment Status may not be updated until the arrival of the package to the UPS Hub. (‘Departure Scan’)
* If you can't locate any tracking or delivery information about your package, please contact us.



With two membership levels to choose from, UPS My Choice and UPS My Choice Premium, you decide how much control you need when it comes to managing your home deliveries.

For more details, please click UPS MY CHOICE

Already a member?
Track packages and take action on home deliveries at ups.com.
Manage deliveries now!



 
 
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ADDRESS : 300 Chubb Ave. Lyndhurst, NJ 07071 / Click Here for more information.