Website Upgrade Password Change Notice

To improve your shopping experience, we have upgraded our website.
In an effort to improve security, we ask that you change your password.

If you had an account on our old website, please use the "Forgot Your Password?" link from the Login Page to reset your password(during your first logon to the new website).
* Your new password information will be sent to the email address that we have on file. If you do not have access to this email account, then you will have to register again as a new customer.

We apologize for this inconvenience.
If you have any questions, please contact us at online@hmart.com

Thank you.

HMART.COM 회원 비밀번호 변경 안내

HMART.COM 웹사이트가 더욱 편리하고 다양한 서비스를 제공하기 위해 새롭게 오픈하였습니다.
사이트 리뉴얼로 인해 개인정보 보호를 위하여 암호화하여 관리하던 고객님들의 비밀번호가 초기화 되었습니다.

이에, 기존 온라인 회원님께서는 새롭게 변경된 웹사이트에 처음 로그인 하실 경우, '비밀번호 찾기'를 통해 비밀번호를 재설정 하신 후 이용하여 주시기 바랍니다.

* 비밀번호는 회원가입시 사용하신 이메일 주소를 통해 발송되며, 유효하지 않은 이메일을 사용하셨을 경우 신규회원 가입을 하셔야 합니다.

불편을 드려 죄송하며, 사이트 이용에 있어 다른 궁금하신 사항이 있으시면 online@hmart.com으로 문의 부탁드립니다.

감사합니다.

Ordering

Placing an Order

1. Sign In
Returning Customers: Log into your account using the same email address and password used when the account was created. For password assistance, you may click Forgot your password?, and we will email you the password.
New Customers: New customers will need to create an account. Click here to register.

2. Finding Items
You can use the top navigation bars to shop by categories or use the keyword search box to find your desired items. When you find an item that interests you, click the title or name of the item to see its product detail page including features and description.

3. Adding Items to Shopping Cart
To order an item, enter the quantity you would like, then click the ‘Add to Cart’ button.
You can access the contents of your Shopping Cart at any time by clicking ‘My Cart’ on the right or ‘View Cart’ at the top of every page.

4. Proceed to Checkout
When you finish shopping, please review all of the items you've placed in your Shopping Cart. When you’re ready to make an order, click the ‘Continue Checkout’ button.

1) Changing Quantities
To change the quantity of items, enter the number in the box under the ‘Quantity’ column and click the ‘Update’ button under the list of items.
2) Calculating Tax & Shipping charge
To calculate tax & shipping charge, enter the zip code for the recipient and click the ‘calculating shipping’ button.
3) Redeem Coupons
To view and use a coupon that you have, click ‘My Coupons’ and then the ‘Redeem’ button for one you’d like to use.
4) Substitute Policy
There are occasions where we stock out on certain items due to unexpectedly high demand or a supply shortage. Please let us know whether you would like us to send you substitute items (similar in quality and price) if an item is out of stock. If you indicate to us that you would like to receive only the exact items you order, we will ship your order without the stocked-out items.

5. Delivery Address

*** Delivery in Manhattan follow its own policy. Please visit H fresh Order / Delivery Info

Tell us where you would like to ship your order. You can add, edit, or delete shipping addresses while you are in this step of the checkout process. Click the ‘Ship to this Address’ to continue checkout.
* P.O. Box, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
* Shipping service is only available within the United States, excluding Alaska and Hawaii.
* Incomplete or incorrect address can cause delayed shipping and UPS address correction fee.

6. Review & Submit Your Order
Review all the information you have entered and make any necessary changes. Then, click the ‘Place Order’ button to submit your order. DO NOT DOUBLE-CLICK OR THE SYSTEM WILL DUPLICATE YOUR ORDER. Once you place your order, we will send you an order confirmation email.

* Use you online credits before you submit your order.

Check your redeemable credits from the ‘Order Summary’ in the right of the page and enter the amount of credits you’d like to redeem. Click the ‘Apply’ button to use.

7. Check Your Order Status
After placing your order, you can always check your order status & history from the ‘Account’ link on the top right corner of every page on our site.
* Next time you shop, use Reorder to view your past orders and reorder quickly.

Order Status/History

*** Delivery in Manhattan follow its own policy. Please visit H fresh Order / Delivery Info

You can always track the real-time status of your order online at Hmart.com. Click on ‘Account’ and sign in to check the status of your most recent order and your order history. Click on the tracking number for the shipment that you would like to track and also the order number for a detailed order information page.

1. Log into your account and go to ‘Account’ page. (located at the top right of each page)
2. Click the ‘Order Status & History’.
3. Click the ‘Order No’ to view the details of each order.
4. Click the ‘Tracking Number’ to view detailed tracking information on the UPS, USPS, or FedEx shipping sites.
* Shipment Status may not be updated until the arrival of the package to the UPS Hub.
 * If you can't locate any tracking or delivery information about your package, please contact us.

Changing/Canceling an Order

*** Delivery in Manhattan follow its own policy. Please visit H fresh Order / Delivery Info

Once your order has been submitted successfully, it begins processing immediately and the order will be in the "Processing" status. During the ‘Processing’ status, it may be possible to change or cancel your order, but once the order moves into the ‘Shipped’ status, it cannot be changed.
If you need to cancel your order or change the delivery address during ‘Shipped’ status, we can request a shipping company to intercept the package before it is delivered or reroute to a new address. However, you are responsible for all shipping charges and a $11 intercept fee. You must call a Customer Service to make any changes or cancel your order before it is delivered.
To request an order change or cancellation, call customer service at 1-201-229-1111.

Product Availability

Items listed on Hmart.com are currently in stock and ready to ship. In rare cases, some items may be out of stock and not available for shipping due to unforeseen demand or supplier shortage. Based on the Stockout Policy that you choose from the checkout page, we will send a substitute item that is comparable in content and quality to the originally ordered product (only if the originally ordered product is unavailable) or send only the items in stock.

Our stock is replenished on a weekly and sometimes daily basis depending on the particular item and brand. We recommend that you regularly check which items are back in stock.

Ordering in Quantity
We reserve the right to limit quantities of items to order, depending on the items, category, weight, price, and to prohibit sales to retailers as well. Occasionally our inventory of an item may be limited and we may unable to ship the amount you’d like to order. If you’d like to purchase an item in large quantities, please contact us before you place your order.
* Ordering in large quantities might take longer to prepare and ship.

*We strive to provide you with a variable selection of items at the lowest prices possible on Hmart.com as well as in our stores. But sometimes, price and items availability online might differ compared to a store. Even, each store has a different items availability and price depends on their geographical character and own promotions. Hmart.com is also able to offer a broader selection of online-only items and promotions than the stores do because we ship these items directly from our distribution centers, without necessarily having to stock them in our stores. You will find great deals on Hmart.com that are not offered in the stores.

Substitute Items

On rare occasions after you place your order, an item that you have purchased may be out of stock. This happens either if there is an unforeseen demand or a shortage of items. In case there is an out of stock item on your list, we ask you if you’d like to have a substitute item, which would be very similar to the item you originally ordered, or if you’d like to receive only those items that are in stock. Any substitute items will be marked as such.
* The difference in amount due to the substitute items will be credited or charged to the original purchasing credit/debit card account number. If you're not happy with the replacement, we hope you'll email us so we can make it right.