Can I return or exchange products I bought at a different Hmart store in the same region?
We only allow refunds and exchanges at the Hmart store where you purchased your product. In the future, we hope to improve this service so that it will be more convenient for you.
Can I return or exchange a product without the receipt?
We do not allow returns or exchanges without the original receipt. If you need more assistance, please visit your local Hmart or contact our Customer Care through phone or email.
How do I return or exchange groceries? How many days do I have to return it?
General products: Please bring the item and original receipt to the Customer Service Center of the Hmart store where you made your purchase, within 7 days of purchase. If you are unable to return the item within 7 days, please call the store’s Customer Service Center in advance so that a representative can record your information and process the return for the next time you visit. Refrigerated / frozen products (including vegetables, fruits, meat, fish, milk, ice cream, frozen foods): please bring the item and original receipt to the Customer Service Center of the Hmart where you made your purchase, within 24 hours of purchase. If you are unable to return the item within 24 hours, please call the store’s Customer Service in advance and store well to keep the item from deteriorating.
For more information, please contact the store’s Customer Service Center and we will be happy to answer any further inquiries.
How do I return or exchange electronic / electrical appliances? And within how many days?
If you find a defect in your product within 14 days of purchase, please bring the item in its original packaging along with any accessories, and the original receipt to the store where you made your purchase. If your item is found defective after 14 days of purchase, please contact the manufacturer. If you have any further inquiries regarding your purchase, please visit the store and we will do our best to help you.
For more information, please contact the store’s Housewares department and a representative will be happy to answer your questions.
Does Hmart offer repair services for appliances bought at Hmart?
Hmart offers repair services for electronics broken or damaged due to manufacturer’s defect. Although the length of warranty varies by manufacturer, we provide 1 year of free repairs for most products. After 1 year, or if the product breaks from improper care, we offer paid repair services.
Can I return or exchange opened products?
We do not allow returns if the product’s packaging has been opened, unless the item is defective.